Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: June 2026

At Nuknead, we know you're looking forward to receiving products that help improve your sleep, posture, and everyday comfort. Our goal is to make every delivery as smooth, reliable, and transparent as possible.

Please read the following Shipping & Delivery Policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday) after payment has been successfully received.

During promotional events, holidays, or periods of unusually high demand, processing may take up to 5 business days to allow for quality inspection, careful packaging, and order verification.

Please note:

Orders are not processed or shipped on weekends or public holidays.
Same-day shipping is not available.
Orders placed outside business hours may begin processing on the next business day.
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

2. Order Changes & Cancellation

We understand that plans can change.

Orders may be modified or cancelled within 12 hours of purchase by contacting our support team.

After this period, your order may already be in processing or prepared for shipment. Once processing has begun, we cannot guarantee that changes or cancellations can be accommodated.

3. Shipping Methods

We work with trusted logistics partners to deliver your order safely and efficiently.

Shipping carriers are selected based on your delivery location and available services. While we cannot guarantee a specific carrier, every shipment is handled using reliable delivery providers.

Shipping options available during checkout may vary depending on your country or region.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been shipped.

Country / Region	Estimated Delivery
United States	7–14 Business Days
Canada	7–18 Business Days
United Kingdom	7–18 Business Days
Ireland	7–18 Business Days
Australia & New Zealand	7–18 Business Days
Europe	7–18 Business Days
Japan	7–18 Business Days
Other International Destinations	10–31 Business Days

These delivery estimates are not guaranteed and may vary due to:

Carrier delays
Weather conditions
Customs processing
Seasonal shipping demand
Local holidays
Address verification
Other unforeseen transportation disruptions

5. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take 24–72 hours to become active after the package has been scanned by the carrier.

Occasionally, tracking updates may temporarily stop while the package continues moving through the carrier's network. This is normal and does not necessarily indicate a problem.

If your tracking has not updated for several days, please contact our support team and we will gladly assist you.

6. Lost in Transit

A shipment may be considered lost in transit if:

Standard Shipping shows no tracking updates for 10 consecutive business days, or
Express shipping (if available) shows no tracking updates for 5 consecutive business days,

excluding customs processing periods.

If you believe your shipment has been lost:

Verify your tracking information.
Contact us at support@nuknead.com with your order number.
Our team will initiate an investigation with the shipping carrier.

If the carrier confirms that the shipment has been lost, we will provide an appropriate resolution, which may include:

A replacement shipment, or
A full refund.

7. Delivery Responsibility

Some deliveries may require a signature depending on the destination or shipping carrier.

If the carrier determines that leaving the package unattended is unsafe, they may:

Attempt another delivery,
Leave a delivery notice, or
Hold the package at a nearby pickup location.

Customers are responsible for ensuring that the shipping address provided during checkout is secure and accessible.

Once the carrier confirms successful delivery to the address provided, responsibility for the package transfers to the customer.

8. Exception Packages

Occasionally, shipments may encounter unexpected delivery issues.

Examples include:

Incorrect or incomplete address
Delivery attempt failure
Refused delivery
Returned to sender
Carrier processing exception

If your shipment receives an exception status, please contact us as soon as possible.

If the package is returned to our warehouse, we will contact you to arrange either:

Reshipment (additional shipping charges may apply), or
A refund excluding original shipping costs.

9. Customs, Duties & International Orders

International shipments may be inspected by customs authorities.

Depending on your country's regulations, you may be required to pay:

Import duties
Customs fees
VAT
Local taxes

These charges are determined by your local government and are the responsibility of the customer.

Customs clearance procedures may also extend delivery times beyond our estimated shipping window.

If a shipment is returned because customs charges were refused or required documentation was not provided, original shipping costs are non-refundable.

10. Shipping Delays Beyond Our Control

Although we strive to deliver every order on time, certain situations are beyond our control.

These may include:

Severe weather
Natural disasters
Customs inspections
Airline delays
Government restrictions
Carrier strikes
Public emergencies
Force majeure events

While these circumstances may affect delivery times, our support team will continue working with the shipping carrier to help monitor your shipment and provide updates whenever possible.

11. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing your order, please contact us immediately at:

support@nuknead.com

We will make every reasonable effort to update your shipping information before your order ships.

Once an order has entered the shipping process, address changes cannot be guaranteed.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the package can be reshipped.

12. Customer Support

Our Customer Support team is committed to providing prompt and helpful assistance throughout the shipping process.

If you have any questions regarding:

Order status
Tracking updates
Delivery issues
Shipping delays
Address corrections

please contact us at: